{"id":32240,"date":"2020-03-16T15:45:49","date_gmt":"2020-03-16T14:45:49","guid":{"rendered":"https:\/\/dearbear.eu\/retours-et-reclamations\/"},"modified":"2024-10-22T15:52:00","modified_gmt":"2024-10-22T13:52:00","slug":"retours-et-reclamations","status":"publish","type":"page","link":"https:\/\/dearbear.eu\/fr\/retours-et-reclamations\/","title":{"rendered":"RETOURS ET R\u00c9CLAMATIONS"},"content":{"rendered":"

RETOURS :<\/b><\/span><\/span><\/span><\/strong><\/p>\n

Conform\u00e9ment \u00e0 la r\u00e9glementation applicable, le client effectuant un achat \u00e0 distance a le droit de se retirer du contrat de vente et de renvoyer les marchandises sans indiquer le motif et supporter les frais.<\/span><\/span><\/span><\/p>\n

Le d\u00e9lai de r\u00e9tractation du contrat de vente de marchandises expire apr\u00e8s 14 jours \u00e0 compter de la date de r\u00e9ception de l’envoi comportant les marchandises command\u00e9es.<\/span><\/span><\/span><\/p>\n

Les frais directs de retour des marchandises sont \u00e0 la charge du client.<\/span><\/span><\/span><\/p>\n


\n<\/span><\/span><\/span>Instructions de retour :<\/b><\/span><\/span><\/span><\/strong><\/p>\n

Pour exercer le droit de r\u00e9tractation du contrat de vente de marchandises, il est n\u00e9cessaire d\u2019informer le vendeur de cette d\u00e9cision par une d\u00e9claration sans \u00e9quivoque dans les 14 jours suivant la r\u00e9ception de l’envoi contenant les marchandises command\u00e9es.<\/span><\/span><\/span><\/p>\n

Il est possible de se r\u00e9tracter du contrat de vente de marchandises en remplissant le formulaire de en remplissant le <\/span><\/span><\/span>FORMULAIRE DE RETOUR <\/b><\/span><\/span><\/span><\/a><\/strong>disponible sur le site web de la boutique en ligne Dear Bear.<\/span><\/span><\/span><\/p>\n

Retour dans la boutique en ligne<\/b><\/span><\/span><\/span><\/strong>
\nRemplissez le <\/span><\/span><\/span>FORMULAIRE DE RETOUR<\/b><\/span><\/span><\/span><\/a><\/strong> contenant la d\u00e9claration de r\u00e9tractation et envoyez-le dans le colis avec les marchandises \u00e0 l’adresse: GUSTAFF, ul.Kili\u0144skiego 228, 93-124 \u0141\u00f3d\u017a.<\/span><\/span><\/span><\/p>\n

Vous \u00eates oblig\u00e9s de retourner les marchandises dans un d\u00e9lai de 14 jours \u00e0 compter de la date d’envoi de la d\u00e9claration de r\u00e9tractation du contrat de vente de marchandises et de votre intention de retourner les marchandises command\u00e9es :<\/span><\/span><\/span><\/p>\n

Les marchandises doivent \u00eatre <\/span><\/span><\/span>renvoy\u00e9es avec la d\u00e9claration de r\u00e9tractation du contrat de vente des marchandises<\/b><\/span><\/span><\/span><\/strong> \u00e0 l’adresse ci-dessous :
\n<\/span><\/span><\/span>GUSTAFF<\/b><\/span><\/span><\/span><\/strong>
\nul.Kili\u0144skiego 228, 93-124 \u0141\u00f3d\u017a
\n<\/span><\/span><\/span><\/p>\n

Si possible, merci de joindre un justificatif d’achat et un formulaire de retour ou une d\u00e9claration univoque de r\u00e9tractation du contrat de vente des marchandises, ce qui facilitera consid\u00e9rablement le processus de retour des marchandises. <\/b><\/span><\/span><\/span><\/strong><\/p>\n

Nous vous informons que les marchandises retourn\u00e9es ne peuvent pas porter de traces d’utilisation. Les marchandises retourn\u00e9es doivent avoir toutes les \u00e9tiquettes. En cas d’envoi des marchandises retourn\u00e9es, merci de s\u00e9curiser pr\u00e9cis\u00e9ment le colis afin qu’il ne soit pas endommag\u00e9 ou d\u00e9truit pendant le transport.<\/p>\n

Le remboursement des paiements effectu\u00e9s par le client, y compris les frais de livraison des biens (\u00e0 l’exception des frais suppl\u00e9mentaires r\u00e9sultant de la m\u00e9thode de livraison choisie par vous, autre que la m\u00e9thode de livraison habituelle la moins ch\u00e8re, propos\u00e9e par le vendeur) sera effectu\u00e9 imm\u00e9diatement, et en tout cas au plus tard dans les 14 jours \u00e0 compter de la date de r\u00e9ception par le vendeur de la d\u00e9claration de r\u00e9tractation du contrat de vente des marchandises.<\/p>\n

Le vendeur rembourse le paiement en utilisant le m\u00eame mode de paiement que celui employ\u00e9 par le client dans la transaction initiale, \u00e0 moins que le client n’accepte express\u00e9ment un autre mode de remboursement. En tout \u00e9tat de cause, <\/span><\/span><\/span><\/p>\n

le client ne supportera pas de frais au titre du retour.<\/span><\/span><\/span><\/p>\n

R\u00c9CLAMATIONS<\/b><\/span><\/span><\/span><\/strong>
\nAfin de faire une r\u00e9clamation, merci de suivre les indications ci-dessous;
\nIl est possible de faire une r\u00e9clamation en remplissant le <\/span><\/span><\/span>FORMULAIRE DE R\u00c9CLAMATION<\/b><\/u><\/span><\/span><\/span><\/a><\/strong> disponible sur le site web de la boutique en ligne.<\/span><\/span><\/span><\/p>\n

Merci d\u2019imprimer et de signer le formulaire ou la d\u00e9claration
\nde r\u00e9clamation d\u00fbment rempli(e)
\nS’il n’est pas possible de l’imprimer, merci d\u2019envoyer le formulaire rempli \u00e0 l’adresse \u00e9lectronique : mis@gustaw.com.pl<\/span><\/span><\/span><\/p>\n

Merci d\u2019envoyer les marchandises faisant l\u2019objet de la r\u00e9clamation avec le formulaire ou la d\u00e9claration de r\u00e9clamation d\u00fbment rempli(e) \u00e0 l’adresse indiqu\u00e9e::
\n<\/span><\/span><\/span>GUSTAFF<\/b><\/span><\/span><\/span><\/strong>
\nul.Kili\u0144skiego 228, 93-124 \u0141\u00f3d\u017a
\n<\/span><\/span><\/span>
\nLe vendeur r\u00e9pondra \u00e0 la r\u00e9clamation du client dans un d\u00e9lai de 14 jours \u00e0 compter de la date de la r\u00e9clamation. Le client sera inform\u00e9 du r\u00e9sultat de traitement de la r\u00e9clamation par courrier \u00e9lectronique. Afin de faciliter le processus de r\u00e9clamation, le client devrait remettre les marchandises au vendeur avec le formulaire\/la d\u00e9claration de r\u00e9clamation.<\/span><\/span><\/span><\/p>\n

Le vendeur informe de la possibilit\u00e9 d’utiliser des m\u00e9thodes extrajudiciaires de traitement des r\u00e9clamations concernant les marchandises .<\/span><\/span><\/span><\/a><\/span><\/span>). . <\/span><\/span><\/span>http:\/\/ww.w.uokik.gov.pl\/wazne_adresy.php#faq596<\/span><\/span><\/span><\/a><\/span><\/span>. Dans le cas d’un client qui est un consommateur et qui souhaite utiliser les moyens de recours extrajudiciaires, il est en outre possible de d\u00e9poser une plainte via la plate-forme Internet de l’UE ODR, disponible \u00e0 l’adresse HTTP:\/\/EC.EUROPA.EU\/CONSUMERS\/ODR\/. <\/span><\/span><\/span>http:\/\/ec.europa.eu\/consumers\/odr\/<\/span><\/span><\/span><\/a><\/span><\/span>.<\/span><\/span><\/span><\/p>\n

L\u00e9gende :<\/b><\/span><\/span><\/span><\/strong>
\n* concerne les clients qui sont des consommateurs<\/span><\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

RETOURS : Conform\u00e9ment \u00e0 la r\u00e9glementation applicable, le client effectuant un achat \u00e0 distance a le droit de se retirer du contrat de vente et de renvoyer les marchandises sans indiquer le motif et supporter les frais. Le d\u00e9lai de r\u00e9tractation du contrat de vente de marchandises expire apr\u00e8s 14 jours \u00e0 compter de la […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-32240","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nReklamacje i zwroty - Du\u017ce przytulanki online, kup na prezent<\/title>\n<meta name=\"description\" content=\"Nie wiesz, kt\u00f3ry model wybra\u0107? Skontaktuj si\u0119 z nami, a z przyjemno\u015bci\u0105 pomo\u017cemy Ci dokona\u0107 odpowiedniego wyboru. Chcemy, aby\u015b cieszy\u0142 si\u0119 ze Swojego misia o ka\u017cdej porze.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dearbear.eu\/fr\/retours-et-reclamations\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reklamacje i zwroty - Du\u017ce przytulanki online, kup na prezent\" \/>\n<meta property=\"og:description\" content=\"Nie wiesz, kt\u00f3ry model wybra\u0107? Skontaktuj si\u0119 z nami, a z przyjemno\u015bci\u0105 pomo\u017cemy Ci dokona\u0107 odpowiedniego wyboru. 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